- We will gladly accept any unworn, unwashed merchandise with original tags within 07 Days of purchase for an exchange.
- Please return goods with a copy of the invoice and mention the reason for returning the items.
- Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
- Delivery Charges will not be refunded.
- Exchange requests will be processed within 7 working days after receiving the return products.
- All returns should be sent to YK, 3rd Floor C121 Shamsi Society Shah Faisal Karachi, Pakistan 0347-2611258 (Only for Returns)
- For further queries about exchanges and returns, please contact us at firstname.lastname@example.org or call us on (+92) 336 3033366
- In exchange condition, if the mistake is not from our side customer have to pay both side delivery charges.
ALL RETURNS SHOULD BE SENT TO:
0347-2611258 (Only for Returns)
3rd Floor C121 Shamsi Society Shah Faisal Karachi, Pakistan
You will be notified upon the confirmation of your return once your case is run through by our team, after the confirmation you will receive the article within 3-5 business days.
Please attached a copy of your name, number & previous order number in order to get an exchange.
You must notify us within 07 days of delivery by writing to email@example.com or call us on (+92) 336 3033366 in case you want to raise a dispute.
You will be required to email photographic evidence of the defective item at firstname.lastname@example.org or call us on (+92) 336 3033366 within 07 days of purchase before any claims can be processed.
In case an item is found to be faulty or damaged, you will have to send the defective product back to YK within 07 days of purchase. Upon receipt, YK shall issue a replacement against the product mentioned in the Invoice.
There are certain scenarios where it is difficult for us to support exchanges. Such scenarios include but are not limited to the following:
- Exchange request is made outside the specified time frame.
- Product is damaged because of use.
- Product has been tampered.
- Anything is missing from the package including tags, labels, original packing, freebies and accessories.
We have no policy for refund, however in case of non-availability of the article, or if the received item is in a flawed condition, a coupon of the same amount will be issued which will be availed online only.
YK has the right to cancel orders for reasons such as - item is out of stock, or the credit card payment declined by the issuing financial institution.